Professional, caring and compassionate vets who always act with integrity.
Due to the current Covid-19 situation we are following the guidelines as set out by the RCVS (our governing body) and the government. Whilst vet practices are currently still considered as an essential service, all veterinary practices have been advised to limit our work to emergency and urgent care.
We appreciate that it is frustrating for clients to have routine appointments and surgery cancelled, but these are vital measures to curb non-essential travel and contact and keep everyone as safe as possible during this challenging period.
Please call us when you have arrived outside the front of the Practice for your appointment, a member of the team will come out and collect your pet.
We will then ask you to telephone the Practice and the Vet will consult over the telephone with you.
Payment will then be taken over the phone at the end of consult by credit card
We are unable to take cash payments as this helps to protect our staff from possible infection.
TO KEEP EVERYONE SAFE – PLEASE ALWAYS STAND 2 METRES FROM OUR FRONT DOOR – DO NOT STAND IN THE PORCH
Please come prepared for inclement weather as you may be waiting for some time outside
With regards to repeat prescriptions, the practice has adopted a commonsense approach. We are not going to fuel a shortage of medication by giving unnecessarily large quantities of drugs. We want to avoid the current supermarket issues by just giving out a normal amount of medication.
MEDICATION & FOOD – Please allow 5-7 working days for your repeat prescription to be ready due to staff shortages.
Once you have put in your order for medication/food over the phone, the Practice will call you once it is ready and take payment over the phone. You will then be able to come to the Practice to collect, just ring us when you are outside and it will be brought out to you.
We have every intention of remaining open but should for any reason it be recommended that we do have to shut, then we will redirect you to another practice that can help. By adopting all the above outlined procedures however, we very much hope that we are able to continue to provide a normal service.
We appreciate your understanding, and patience.
